If you are running a business then it is highly possible that at times things may not go right. Whenever there is a mistake from your side, for which your customers suffer even the slightest problem, it is always better to apologize. This helps in keeping the professional relationship strong and healthy. There are some norms and rules that you need to keep in mind while writing a business apology letter.
Business apology letter is a formal letter. Subject of the letter must specify the reason for apology. Subject must be written in simple and easy to understand language. The content of the letter must be drafted well and it must be outlined to serve its object. Tone of conversation must be polite and requesting. As the letter also suggest that it is for apology. Optimize use of presentation tools can make it more attractive and helps you to create more impact on reader. I have drafted a sample letter of apology for professional use only for your kind perusal.
New Preiser Chausseur SPRL
Rue du Midi 57
1000 Brussels (Brussel)
27th October, 2009
To,
Mr. David
C.T.R. ASBL
Place Arthur Van Gehuchten 4
1020 Brussel
Subject: Apology for mixing up of order – 02213657
Dear Mr. David,
I am writing this letter to sincerely apologize for the silly mix-up of order #: 02213657. I understand that it was completely our fault. We have recently implements a new packaging system in our plant and there are still a few bugs that need to be removed. We have fixed your order, and sent out the same this morning. For the trouble faced by you, we have enclosed a gift certificate worth $25 that can be used at any of our stores. Once again, I sincerely apologize e for this mix up from our end and for any inconvenience that this may have caused you.
Sincerely,
Signature
Jim Taylor
Manager, Customer Service
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